The success of any customer care department revolves around satisfaction level of customers. The primary objective of companies is to care about their customer experiences. Although every company tries to stand up to the level of customer satisfaction yet surveys show some shockingly bad outcomes. The reason is that many organizations still follow old traditional ways of customer care. No doubt with changing technology customer depends for satisfactory service level has also changed. So there is need to change the old customer care models with new ones. In this regard outsourcing has emerged as an appealing way to improve customer care. The generation of smartphones and tablets cannot wait even for minutes to get their queries answered. So companies need a fast responsive customer support system in order to cope with highly efficient and effective customer care requirements. Here are mentioned some weak customers care areas which can be improved by outsourcing to customer care BPO Company:
In past decade customer care outsourcing has resulted in tremendous positive outcomes. Many huge companies have inclined towards outsourcing their customer support services in order to maintain a loyal customer base.
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Quality services and customer satisfaction are some factors which define value of your business in the market. The goal of every business is to make their customers happy by supplying quality services and customer care. Companies utilize the latest technology innovations for ensuring quality services and effective customer support. In this regard business process outsourcing has emerged as an effective way for boosting daily business operations to the level that make customers happy and bring them the highest level of customer satisfaction. These days various business operations from financial services to IT support and medical billing to customer care are all outsourced for achieving desired standard and quality in customer business operations. Read More>>
As per latest rankings issued by investment advisory firm Tholons, Metro Manila overtakes Mumbai by achieving second position in top 100 outsourcing destinations. In 2014 ranking Manila has moved one position forward from its previous spot in 2013. Now Manila, Philippines is just next to Bangalore, India which continues to retain its top position.
Six other destinations from Philippines have made it to list of top 100 destinations. Other than Manila Cebu has maintained its rank at eighth position while Sta Rosa at 82, Davao city at 69, Bacolod at 93, lloilo at 95 and Baguio maintained its rank at 99th position. According to Tholons , Manila’s growth rate in BPO industry remained consistent in past years. Contact support services have appeared as one of the main factors for maintaining reputation of Manila’s BPO industry. In past two years BPO sector of Manila has shown a notable increase in Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO), Finance and Accounting Outsourcing(FAO). Undersecretary Louis Casambre of the Department of Science and Technology Philippines stated that their goal is to include three more cities to top hundred rankings in coming year. IBPAP president and CEO Josh Mari Mercado said: “While we are very happy with this achievement, we will continue to proactively undertake initiatives that will further the development and growth of the industry, which we hope will help propel us to the top in the years to come” IBPAP has estimated revenue of about $ 25 billion and 1.3 million labor forces by 2016. The efforts from Philippines government predict a strong position of Philippines destinations in global outsourcing industry. |