As per latest rankings issued by investment advisory firm Tholons, Metro Manila overtakes Mumbai by achieving second position in top 100 outsourcing destinations. In 2014 ranking Manila has moved one position forward from its previous spot in 2013. Now Manila, Philippines is just next to Bangalore, India which continues to retain its top position.
Six other destinations from Philippines have made it to list of top 100 destinations. Other than Manila Cebu has maintained its rank at eighth position while Sta Rosa at 82, Davao city at 69, Bacolod at 93, lloilo at 95 and Baguio maintained its rank at 99th position. According to Tholons , Manila’s growth rate in BPO industry remained consistent in past years. Contact support services have appeared as one of the main factors for maintaining reputation of Manila’s BPO industry. In past two years BPO sector of Manila has shown a notable increase in Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO), Finance and Accounting Outsourcing(FAO). Undersecretary Louis Casambre of the Department of Science and Technology Philippines stated that their goal is to include three more cities to top hundred rankings in coming year. IBPAP president and CEO Josh Mari Mercado said: “While we are very happy with this achievement, we will continue to proactively undertake initiatives that will further the development and growth of the industry, which we hope will help propel us to the top in the years to come” IBPAP has estimated revenue of about $ 25 billion and 1.3 million labor forces by 2016. The efforts from Philippines government predict a strong position of Philippines destinations in global outsourcing industry.
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